Frequently Asked Questions
Everything you need to know about shopping with Universal Standard.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I determine my correct size?
Our comprehensive Size Guide is available on every product page. We recommend measuring your bust, waist, and hips to compare against our brand-specific charts for the most accurate fit.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Can I track my order status?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials sustainably sourced?
We are committed to ethical manufacturing. We prioritize high-quality, durable fabrics and work exclusively with factories that adhere to fair labor standards and environmental regulations.